FAQ

Yes, all our products are certified by FDCA (Federal Food, Drug, and Cosmetic Act).

• We accept all major modes of Payment for customer convenience. You can choose to pay online through credit cards, debit cards, internet banking, as well as major wallets.
• Our website carries highest level of SSL certificate to ensure customer safety while transacting online.
• We take very strict measures to ensure a fair and secure online transaction. 

Happy Shopping!!! There is no minimum order policy while shopping atwww.thepunarvasu.com

On prepaid orders, a notification will be sent to your email address along with the order reference number. For Cash on Delivery orders, the same will be confirmed through a phone call by our customer care executive after you have placed the order.

Yes, the invoice will be emailed to you. Also you will get a print copy inside the courier package. In case of GST input credit or GST invoice for traders, please contact customer support within five days of receiving the invoice or before change of the calendar month.

On receipt of the confirmed order, you will receive a confirmation email. On dispatch of the order, you will receive the dispatch, courier and estimated time of delivery through email. The mail will mention the following Items purchased Payment information Tracking number Estimated delivery time

**Since we deliver the products through various courier partners or India Post, estimated delivery time may vary depending on their delivery schedule.

We work with various shipping channels for different parts of the country

You can track all packages sent through our registered courier partners. Your shipping confirmation e-mail will include your “Tracking Number/ AWB No.” and a link to the company tracking site to track your consignment.

Please make sure someone is available at the shipping address or you have authorized someone to receive the product.

The estimated time of delivery within India is generally 5-7 business days, time may vary according to your delivery location.

Delivery time may also vary according your delivery location. Orders placed from North East India requires minimum 10-12 business days for delivery.

Please allow 12-15 days for international orders. Owing to time taken for custom clearance and forwarding delivery timeline may vary. In case the product is delivered through India Post based on your zip code, it may take 15-20 days for delivery.

Payment error page is displayed when there is a connection lapse between the payment gateway and the website or the internet connection is interrupted during payment transaction or some required fields are not entered correctly. Please reach our Customer Support team if your payment is debited from your account and order not confirmed on the website.

Sorry at present we are not offering cash on delivery.

We do not entertain refunds or accept returns unless there is a manufacturing defect in our product.

You may call our toll free number (1800)-88-66-991 or mailinfo@thepunarvasu.com